DFCU OnLine
How do I access DFCU OnLine?If you are a registered user of DFCU OnLine, simply enter your Member Number and Password from DFCU Financial's Home Page.
New Users should click on "Learn More" in the upper right hand corner of DFCU Financial's Home Page. You will be directed to the DFCU OnLine Log On page. You will begin the process by clicking on "New User Registration for members who have never logged in."
When is DFCU OnLine Available? DFCU OnLine is available 24-hours a day, 7-days a week. The service may be down periodically when we perform system maintenance. If we anticipate performing any system maintenance, we will post a notice on our Home Page and the Log On page to inform you of the outage.
Which transactions are available through DFCU OnLine? With DFCU OnLine, you will have access to all of your accounts at the Credit Union. In addition you will be able to perform the following transactions:
What are the fees to use the Bill Payment Service? Bill Payment Service is FREE to all members with a checking account.
How do I get a Password? When you register for DFCU OnLine, you will be asked to provide your Member Number and Card Number and PIN for an active ATM or Check card. This will allow us to verify your identity. You will be required to establish a password to gain access to the system.
If you do not have an active ATM or Check card, you will be asked to provide your Member Number and the Social Security Number of the Primary Member. We will process your request and send you a temporary Card Number and PIN to your address on file.What if I forget my password? If you have forgotten your password, simply click on "If you forgot your password?" located on the Log On page.How do I know if my transfer was successful? You will receive a comfirmation number when we successfully receive your transfer request.Can I make a partial payment on my mortgage loan?No, you will need to make the full payment when using DFCU OnLine.
Is there a dollar limitation for transfers? No, there is not a dollar limitation. Transfers can be made up to the available balance in the account, although transfers greater than $99,999.99 need to be set up as two transactions.
What bills can I pay through the Bill Payment Service?You can pay practically anyone using our Bill Payment Service. The only payments not eligible for the Service are payments to payees outside of the United States or its territories, tax payments, alimony, child support and other government or municipality payments.
Should I use DFCU OnLine Bill Payment Service to pay my DFCU Financial loan?No, you can make payments on your DFCU Financial loans, with the exception of credit cards, using the Transfer and Loan Payments feature in DFCU OnLine. Credit Card payments may be made through the Credit Card Details section.
What can I do to ensure my payments are made on time?
What if a bill is not paid or is late? When you follow the guidelines above, your payments will be received on time. If you follow the guidelines and your payment was not received or was late, call our Bill Payment Customer Care at 888-918-7436. Any late fees up to $50 per occurrence will be refunded that are the fault of CheckFree, our Bill Payment Service provider.
Can I stop a bill payment processing after I have initiated it?If the payment shows as scheduled on the Payment Activity screen, it can be modified. If the payment shows as processed, on to Payment Activity screen, if cannot be modified.
If you desire to stop a payment that has already been processed, you must call 888/918-7436. The charge for each stop payment request will be the current charge for such service as set in our Fee Schedule.