eDocuments and eStatements

All the answers to your eDocuments and eStatements questions.

Members who register for eDocuments receive electronic account statements, tax forms, loan bills and notices within DFCU OnLine.

eDocuments users typically receive account information three to five days earlier than members who opt for printed and mailed documents, and the amount of sensitive information in your home mailbox is reduced. You can either print eDocuments or save them to your computer.

Review FAQ about eDocuments and eStatements below.

Getting Started

How do I sign up for eDocuments? And once I’m signed up, how do I view my eDocuments?

To sign up, log into DFCU OnLine and select Settings > eDocs Enrollment. Once you’ve signed up, you’ll access your eDocuments by selecting Services > eDocuments.

What’s the difference between eDocuments and eStatements?

eDocuments are electronic documents that can be accessed within DFCU OnLine. An eStatement (an electronic version of an account statement) is one example of an eDocument.

Is there a fee for eDocuments?

eDocuments are free for members who are enrolled.


Why isn't there a link to my eDocuments in the email I received?

Notification emails contain links to the DFCU Financial homepage. For your protection, we require that you log in to DFCU OnLine to view your eDocuments.

Can I have my eDocuments email notification sent to two different email addresses?

Your eDocuments email notification can only be sent to the email address registered in DFCU OnLine.

How do I change my eDocuments email address that my notifications are sent to?

Update your email address by logging into DFCU OnLine and selecting Services > Update Contact Info. 

How will I know when I have an eDocument available to be viewed?

You’ll receive an email notification when your eDocuments are available. 

What if I accidentally delete my email notification? Can I still view my eDocuments?

Yes. Even if you delete your email notification, you can access eDocuments by logging in to DFCU OnLine.

Why didn't I receive a notification that I had an eDocument waiting to be viewed?

DFCU Financial sends notifications to the email address we have on file for you. If you've changed your email address and haven’t updated it in DFCU OnLine, your notification was likely sent to your old email address. If your email address is current, it’s possible the email went to a spam or junk folder. Please add edocuments@dfcufinancial.com to your list of email contacts to ensure prompt delivery of notifications.  

General Questions

Are my eDocuments secure?

Yes. Your information is password protected and uses the highest standard for website authentication.

Can I choose which documents I want to receive electronically?

You must receive all documents as either eDocuments or paper documents, but you do have the ability to print any eDocument for your personal records. 

Can I print my eDocuments on paper?

Yes. You can either open the document and print the .pdf or open and save the document to your computer, then print it from there.

Can I receive paper documents and eDocuments?

When you sign up for eDocuments, you will no longer receive paper documents. However, you have the ability to print any document displayed in eDocuments for your personal records. 

Will I automatically get my DFCU Financial credit card statements if I sign up for eDocuments?

Monthly credit card statements are not available through eDocuments, but you can choose to receive your credit card statements online by logging in to DFCU OnLine and selecting Transactions > Credit Cards.



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While the DFCU Financial Board of Directors intends to pay Cash Back every year, and has done so since 2006, Cash Back is not guaranteed and will depend on our financial performance and other factors. Annual Cash Back payments are limited to an aggregate of $25,000 for each tax-reported owner. The IRS requires that Cash Back for an IRA be paid to the same IRA account, and that it be open when Cash Back is deposited. Cash Back to Business Banking members is subject to additional terms. Anyone who causes DFCU Financial a loss for any reason is not eligible for Cash Back.