eDocuments users typically receive account information three to five days earlier than members who opt for printed and mailed documents, and the amount of sensitive information in your home mailbox is reduced. You can either print eDocuments or save them to your computer.
Review FAQ about eDocuments and eStatements below.
How do I sign up for eDocuments? And once I’m signed up, how do I view my eDocuments?
To sign up, log into DFCU Online and select Settings > eDocs Enrollment. Once you’ve signed up, you’ll access your eDocuments by selecting Services > eDocuments.
Why didn't I receive a notification that I had an eDocument waiting to be viewed?
DFCU Financial sends notifications to the email address we have on file for you. If you've changed your email address and haven’t updated it in DFCU Online, your notification was likely sent to your old email address. If your email address is current, it’s possible the email went to a spam or junk folder. Please add firstname.lastname@example.org to your list of email contacts to ensure prompt delivery of notifications.
Can I choose which documents I want to receive electronically?
No. All documents are available in DFCU Online via eDocuments. If you still receive paper statements, you will continue to receive paper documents, and copies of your documents will also be available in eDocuments.
Can I receive paper documents and eDocuments?
Yes. If you receive paper documents, copies of your documents are also available in DFCU Online via eDocuments by selecting "Skip this Step" when you are prompted to go paperless. You also have the ability to print any document displayed in eDocuments for your personal records.
Will I automatically get my DFCU Financial credit card statements if I sign up for eDocuments?
Monthly credit card statements are not available through eDocuments, but you can choose to receive your credit card statements online by logging in to DFCU Online and selecting Transactions > Credit Cards.